Package the organization's processes, tools, and communications into one single source of truth.
I was responsible for the overall design and development, conducted user research, and led the content redesign process.
I collaborated with Dana Cannam, the Project Manager, who brought expertise in Learning Experience Design and User Research, to ensure a comprehensive and well-rounded approach to the project.
We conducted user research involving employees and stakeholders from across the organization to understand their needs. I actively participated in these research activities and alternated between the interviewer role and notetaker role. This research led to the creation of personas and two problem statements, which became the guiding force behind our design decisions. Collaborating closely with stakeholders, we ensured the problem statement met their specific needs by mapping the main points out onto a prioritization matrix.
We mapped the results from the interviews into pain points, behaviours, and motivations. These were then translated into personas, representing the diverse user base.
Guided by the personas, we created user stories that captured goals, intentions, and challenges. Each design decision answered these stories and addressed the needs.
We conducted a comprehensive content inventory, meticulously tagging and evaluating the quality of each content piece. Collaborative content audits involving stakeholders and members of the executive committee provided valuable insights. I developed a migration plan to transfer only high-quality resources identified during the audit. Additionally, we implemented a strategic approach to maintain relevance by mapping content owners, expiration dates, and subject matter experts. This ensured that employees would have access to the most up-to-date information beyond the launch, creating a valuable and reliable resource for the organization.
To define the high-level categories, we conducted a quantitative card sort involving employees from across the organization through OptimalSort. Additionally, we facilitated a qualitative card sort workshop to gain insights into their reasoning behind categorizing the cards.
I created multiple templates tailored to different types of content for the site. My focus was on designing wireframes that incorporated user-friendly quick nav links, enabling users to effortlessly scan the content and find information in a task based way.
The final product features a clean, modern interface that is easy to navigate and allows employees to quickly access the information they need. The redesign also includes improved search functionality, making it easier for employees to find the resources they need to do their jobs effectively.
The newly revamped system sets the stage for scalability, flexibility, and discoverability. As the lead UX specialist, I effectively managed stakeholders throughout the project, resulting in a successful outcome. The revamped system is poised to boost employee productivity and foster greater engagement. Employees can now effortlessly access information and seamlessly collaborate across different entities, propelling organizational effectiveness.